Position: Front Desk Supervisor
Location: Holiday Inn, Nairobi, Kenya
Type of Job: Full-time
Job Category: Administration/Hotel Management
Reporting to: Front Office Manager
Application Deadline: December 23, 2024
Introduction
Holiday Inn Nairobi, a renowned global hotel chain, is seeking a Front Desk Supervisor to join our dynamic team. This position plays a critical role in ensuring seamless front office operations, from guest check-ins and check-outs to room assignments and cashiering. At Holiday Inn Nairobi, we are committed to providing exceptional guest experiences and fostering professional growth among our employees.
The Front Desk Supervisor role offers an excellent opportunity for individuals who excel in leadership, have a keen eye for detail, and are passionate about delivering memorable guest experiences. This is an onsite position at our Nairobi location, with the potential for career advancement within the hospitality industry.
Key Responsibilities
As a Front Desk Supervisor, you will:
- Oversee Front Desk Operations: Supervise daily activities of the front office team to ensure smooth and efficient operations.
- Guest Services: Facilitate seamless guest check-ins and check-outs while ensuring exceptional customer service.
- Room Assignments: Manage room allocations to optimize guest satisfaction and operational efficiency.
- Cashiering: Handle cash transactions, including billing and processing payments accurately.
- Training and Supervision: Train, mentor, and oversee front desk agents to uphold hotel standards.
- Problem Resolution: Address and resolve guest inquiries, complaints, and service issues promptly and professionally.
- Collaboration: Work closely with other departments to ensure cohesive hotel operations.
- Reports and Documentation: Maintain accurate records of daily operations and provide regular reports to management.
- Compliance: Ensure adherence to hotel policies, safety protocols, and industry standards.
Qualifications and Skills
The ideal candidate for the Front Desk Supervisor position will possess the following:
- Proven Experience: Demonstrated experience as a Front Office Supervisor or in a similar role within a hotel environment.
- Customer-Oriented: Strong commitment to delivering exceptional guest service.
- Flexibility: Willingness to work various shifts, including weekends and holidays.
- Communication Skills: Excellent verbal and written communication abilities.
- Organizational Skills: Strong organizational and supervisory capabilities to manage a team effectively.
- Problem-Solving: Ability to address and resolve guest and operational issues promptly.
- Team Player: A collaborative approach to working with diverse teams.
Company Culture and Values
At Holiday Inn Nairobi, we pride ourselves on fostering a culture of excellence, integrity, and teamwork. Our mission is to deliver unmatched hospitality experiences while promoting a supportive and inclusive work environment. We value innovation, dedication, and the unique contributions of every team member.
How to Apply
Interested candidates are invited to submit their resumes to [email protected] by December 23, 2024. Please include “Front Desk Supervisor Application” in the subject line of your email.
